FAQs

In-stock orders are generally processed within 1–3 business days, excluding weekends and holidays. Delivery time depends on the shipping method and carrier selected at checkout. Preorder, wholesale, and production orders generally arrive to warehouse within 10-12 weeks from production order placement. Then, shipping is delivered to customer within 1-3 business days.

Shipping rates are calculated at checkout based on your order, delivery location, and selected shipping method. Any available free-shipping promotions or shipping discounts will be shown at checkout.

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow some time for the carrier to update tracking after the shipping label is created.

Please contact us as soon as possible through our Contact Us page. We may request your order information, photographs, or other documentation when applicable so we can review the issue and assist with the carrier. Subject to applicable law, Moshita is not responsible for theft or loss occurring after valid delivery confirmation to the address or delivery location provided for the order.

Preorder and production dates are estimates unless expressly stated otherwise and may change due to production schedules, material availability, quality control, transportation, customs, carrier delays, or other circumstances. The estimated ship window will be shown with the applicable product or order information.

Eligible consumer items may be returned if a return request is submitted within 14 days of delivery. Items must be unworn, unwashed, unused, unaltered, in original resalable condition, and have original tags attached. Once a return is authorized, the return package must be shipped within 7 days of authorization.

Customers are responsible for return shipping costs unless the return is due to a confirmed Moshita error or an item arrived defective, damaged, or incorrect. If we provide a prepaid return label for convenience, the cost of that label may be deducted from your refund when the return shipping cost is your responsibility.

We do not process direct exchanges. If you would like a different size, color, or style, please return the eligible item according to our return policy and place a new order for the item you would like. Product availability is not guaranteed while a return is being processed.

Once your return is received and inspected, approved refunds are issued to the original payment method, less any applicable return-label charge that is your responsibility. Your bank or payment provider may require additional time to post the refund after it is issued.

Please report damaged, defective, incorrect, or missing merchandise within 5 business days of delivery. We may request your order number, photographs, product labels, packaging, or other documentation before approving a refund, replacement, credit, or complimentary return shipping. Submission of a claim does not automatically mean an item is considered defective.

Items specifically marked Final Sale, customized or personalized products, gift cards, and certain promotional or clearance items may not be returned or exchanged except where required by applicable law or where Moshita expressly agrees otherwise.

Each Moshita style is designed with its own silhouette, ranging from cropped and standard fits to relaxed and intentionally oversized styles. Please review the Size Guide on the applicable product page and compare the garment measurements with a similar item you already own.

No. Our size charts use garment measurements taken with the item lying flat. For example, chest width is measured across the garment and is not the full body or garment circumference.

Yes. Unless otherwise stated for a specific product, garment measurements may vary by approximately ±0.5 inch due to normal production, fabric, wash, and measuring differences.

We make reasonable efforts to display product colors accurately, but colors may vary slightly depending on your screen settings, lighting, photography, fabric, wash, and normal production differences.

Please follow the care instructions provided on the garment label. Improper washing, drying, bleaching, ironing, alteration, or other care may damage the garment or print.

Retailers may apply for wholesale access through Moshita. Wholesale pricing, retailer ordering tools, and wholesale catalogs are available only to approved business customers.

Wholesale customers may be required to provide valid resale, tax-exemption, or other business documentation before receiving applicable tax-exempt or wholesale purchasing privileges. Customers are responsible for keeping submitted documentation accurate and current.

Except for approved claims involving defective, damaged, incorrect, or missing merchandise, wholesale orders are generally final sale and are not eligible for return or exchange unless Moshita authorizes a return in writing.

Wholesale customers should inspect merchandise promptly after delivery. Claims involving shortages, incorrect merchandise, manufacturing defects, or shipping damage must be submitted within 5 business days of delivery. We may request the order or invoice number, photographs, carton labels, packing materials, or other documentation needed to review the claim.

Wholesale orders may be subject to opening minimums, reorder minimums, pack quantities, size assortments, preorder windows, and other ordering requirements. The applicable requirements will be shown in our wholesale portal, line sheets, order forms, invoices, or other order information.

No. Approval as a Moshita retailer does not grant exclusivity in any geographic area, sales channel, school market, customer group, or territory unless Moshita expressly agrees to exclusivity in writing.

We accept the payment methods displayed at checkout. Available payment methods may vary depending on your location, device, and order.

Payments are processed through Shopify and our authorized payment providers using industry-standard security measures. Moshita does not store full credit card numbers on its own servers.

Applicable sales or other taxes may be calculated and collected where required. Wholesale customers claiming resale or tax-exempt status are responsible for providing valid and current exemption documentation.

Valid promotional codes may be entered where available during checkout. Promotions are subject to the terms of the offer and may not be combined, applied retroactively, or used after expiration unless Moshita expressly allows it.