CUSTOMER CARE
Shipping & Returns
Everything you need to know about shipping, returns, preorders, and wholesale orders.
For most in-stock orders. (For pre-orders, see below).
From the date your order is delivered.
For damaged, defective, incorrect, or missing items.
SHIPPING
Shipping & Delivery
When will my order ship?
- In-stock orders & pre-orders arrived to warehouse process within 1–3 business days.
- Weekends and holidays are not included.
- Processing may take longer during sales, launches, or high-volume periods.
- Preorders ship according to the estimated ship window shown when ordering.
Delivery & Tracking
- Shipping rates are calculated at checkout.
- Delivery timing depends on the shipping method and carrier.
- Tracking information is emailed once your order ships.
- Carrier delays, weather, and other circumstances may affect delivery.
RETURNS
Returns & Refunds
Return Requirements
Returned merchandise must be:
- Unworn and unwashed
- Unused and unaltered
- In original, resalable condition
- With original tags attached
- Free from stains, makeup, fragrance, smoke, pet hair, or damage
Return Shipping
- Customers are responsible for return shipping unless the issue was our error.
- Original shipping charges are generally non-refundable.
- We recommend using a trackable shipping service.
- Do not send merchandise back before receiving authorization.
Exchanges
We do not process direct exchanges. Return your eligible item and place a new order for the size, color, or style you want.
Refunds
Approved refunds are issued to the original payment method after your return has been received and inspected.
Final Sale
Items clearly marked Final Sale, customized items, gift cards, and certain promotional items cannot be returned.
ORDER ISSUES
Damaged, Incorrect or Missing Items
Contact us within 5 business days of delivery date
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
Please include:
- Order number
- Item, size, and color
- Brief description of the issue
- Clear photos showing the issue
- Packaging photos when shipping damage is involved
What happens next?
Our team will review your claim and determine the appropriate resolution.
- Replacement
- Refund
- Store credit
- Return shipping when applicable
Normal variation in fabric, color, print placement, and garment measurements is not considered a manufacturing defect.
PREORDERS
Preorder Ship Windows
- Preorder products are not available for immediate shipment.
- Estimated ship windows are shown on the product page or order confirmation.
- Production and delivery dates are estimates and may change.
- If a significant delay occurs, we will provide options relative to each special cirumstance.
RETAIL PARTNERS
Wholesale Orders
Returns are only accepted when approved by Moshita or when merchandise is confirmed to be damaged, defective, incorrect, or missing.
Before Ordering
- Review quantities, colors, sizes, and pack requirements carefully.
- Wholesale returns are not accepted because of slow sell-through or customer preference.
- Unauthorized returns may be refused.
Wholesale Claims
- Submit damage claims within 5 business days of delivery. Claims over 5 days not accepted.
- Include your order or invoice number.
- Include affected style and quantity.
- Provide clear photos showing the issue.
Approved non-defect wholesale returns may be subject to return shipping costs and a 15% restocking fee.
WE'RE HERE TO HELP
Still have questions?
Contact our team for help with an order, return, preorder, or wholesale claim.
Contact Support